Frequently Asked Questions
0800 519 9917- When will my cover commence?
- Would a claim be affected by any other payments I might receive?
- Are there any situations that aren't covered?
- I live overseas. Can I buy Essential Finance Personal Accident insurance?
- What do you mean by the term UK resident?
- What if I decide I don't want the cover beyond the discounted period?
When will my cover commence?
Your cover begins on the day you buy your policy.
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Would a claim be affected by any other payments I might receive?
No, absolutely not. In fact, all benefits paid under this insurance are in addition to any other insurance you may have. They won't be affected by payments from any other insurance policy or state entitlements.
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Are there any situations that aren't covered?
We cover you and any other insured members of your family 24 hours a day, 7 days a week, anywhere in the world. There are exclusions to the cover that are presented in the policy document.
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I live overseas. Can I buy Essential Finance Personal Accident insurance?
The Person Insured must be Permanently Resident in England, Scotland, Wales, Northern Ireland, the Channel Islands or the Isle of Man.
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What do you mean by 'UK Resident'?
Resident in the first instance for at least 3 months and thereafter for 40 weeks on average each year.
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What if I decide I don't want the cover beyond the discounted period?
When you accept the cover you have a full 14 days in which to review the details of your new Policy. If in that time you decide you don't wish to continue, just contact ACE on the number shown in your Policy documents. If you cancel before the end of the discounted period, all premiums deducted will of course be returned to you.
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