New mobile rules ''could help ease debt management woes''
18 September 2009
The new rules designed to stop the mis-selling of mobile phone contracts could interest those requiring debt management plans.
Regulations have been introduced by Ofcom, where any mobile service providers or retailers who deceive customers can be fined.
Commenting, Consumer Focus spokesperson Nick Hutton welcomed the move.
"We hope the new rules designed to prevent mis-selling will help restore consumers'' confidence in the mobile sector," he stated.
Mr Hutton added the risk of a large fine might make operators think twice about acting unethically and said it would encourage the phone companies to ensure their retail partners do not employ unscrupulous tactics.
The Ofcom rules state providers must make sure the customer is able and willing to enter into a contract.
They must also give all consumers the required information at the point of sale and ensure they are aware of terms and conditions before signing up.
Companies found to be contravening the rules can be fined up to ten per cent of their relevant turnover.
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